FAQs

Below are answers to common questions about ordering, payments, shipping, returns, refunds, and shopping with Nuryadi Bikes.

1. What does Nuryadi Bikes sell?

Nuryadi Bikes sells bicycles, bike frames, and cycling products, including mountain bikes, road bikes, gravel bikes, bike frames, triathlon bikes, and cyclocross bikes.

2. Where is Nuryadi Bikes located?

Nuryadi Bikes is based in Medan, Indonesia.

Address:
Jl. Gatot Subroto No.30, Sekip, Kec. Medan Petisah,
Kota Medan, Sumatera Utara 20113, Indonesia

3. How can I contact Nuryadi Bikes?

You can contact us by phone or email:

Phone: +62-822-2195-6713
Email: [email protected]
Business Hours: Monday – Sunday, 08:00 – 22:00 (GMT+7)

4. How do I place an order?

To place an order, browse our products, select the item you want, add it to your cart, review your cart, enter your billing and shipping information, choose a payment method, and complete checkout.

For full instructions, please visit our How to Order page.

5. What currency are prices displayed in?

All prices on nuryadibikes.com are displayed in United States Dollar (USD), unless otherwise stated on the product page or during checkout.

If your local currency is different from USD, your bank, card issuer, or payment provider may convert the charge using their applicable exchange rate and fees.

6. What payment methods do you accept?

We accept secure payment methods available at checkout, including credit cards, debit cards, and PayPal where available.

Payment methods may vary depending on your location, device, currency, and payment provider availability. For more details, please review our Payment Methods page.

7. Do you store my credit card information?

No. Nuryadi Bikes does not store full credit card details on our website servers. Payments are processed through trusted third-party payment providers.

8. Where do you ship?

Nuryadi Bikes ships to Indonesia and selected international destinations. Our main international shipping destinations include the United States, Canada, United Kingdom, Australia, Singapore, United Arab Emirates, Germany, Netherlands, France, Belgium, Switzerland, Italy, Spain, Japan, and New Zealand.

We may also ship to other countries depending on courier availability, customs rules, product restrictions, and shipping cost confirmation.

9. How much does international shipping cost?

International shipping has a flat shipping rate of USD 90.00. Free shipping may be automatically applied to eligible orders of USD 500.00 or more, where available.

Shipping costs are shown during checkout before payment is completed. Please review our Shipping Policy for full details.

10. How long does shipping take?

International orders usually have an estimated transit time of 7–14 business days. Total estimated delivery time is usually 8–16 business days, including order processing.

Domestic orders within Indonesia are typically delivered within 2–5 business days, depending on destination city and courier service.

11. How long does order processing take?

Orders are processed on business days, Monday to Friday.

Order cut-off time: 11:00 AM (GMT+7)
Handling time: 1–2 business days

Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next business day.

12. Will I receive tracking information?

Yes. Once your order has been shipped, we will send a shipping confirmation email with your tracking number and carrier information, where available.

13. Do I have to pay customs duties or import taxes?

For international orders, customs duties, import taxes, brokerage charges, or other fees may be charged by the destination country. These charges are not included in the product price or shipping fee unless clearly stated at checkout.

Customs duties, import taxes, and related charges are the responsibility of the customer.

14. Can I return an item?

Yes, eligible items may be returned if the return request is submitted within 30 calendar days of the delivery date and the item meets our return conditions.

Items must be new, unused, uninstalled, returned in original packaging, and in resalable condition after inspection.

15. How do I request a return?

To request a return, email us at [email protected] within 30 calendar days of delivery. Please include your order number, reason for return, and photos if the item is damaged, defective, or incorrect.

Please do not send any item back without prior authorization from our team.

16. Who pays for return shipping?

If the return is caused by our confirmed error, such as an incorrect item shipped, damage on arrival, or a defective item, we will provide return instructions and cover the approved return shipping cost.

If the return is requested for another reason, such as change of mind, ordering the wrong item, or selecting the wrong size, the customer is responsible for return shipping costs.

17. Are shipping charges refundable?

Original shipping charges are generally non-refundable unless the return is caused by an incorrect item shipped, an item damaged on arrival, a defective item, or another confirmed error by Nuryadi Bikes.

18. How long does a refund take?

Once the returned item is received, inspection may take up to 5 business days. If approved, the refund is typically processed within 5 business days after approval.

The time needed for the funds to appear in your account may vary depending on your bank, card issuer, PayPal, or payment provider.

19. Can I cancel my order?

Orders may be cancelled within 24 hours of placement, provided the order has not yet been processed or shipped.

If you need to cancel an order, please contact us as soon as possible at [email protected].

20. What should I do if my order arrives damaged or incorrect?

Please contact us as soon as possible at [email protected]. Include your order number and clear photos of the product, packaging, shipping label, and any visible damage or issue.

21. Are product images always exactly the same as the actual item?

Product images are provided for general illustration. Colors, details, and visual appearance may vary slightly depending on product updates, lighting, photography, or your device display settings.

22. Do product prices or availability change?

Product prices and availability may change without prior notice. The price applicable to your order is the price shown at checkout at the time your order is placed.

23. Do bicycles and frames come with warranty coverage?

Warranty coverage may vary depending on the brand, product type, and manufacturer’s warranty terms. Please review the product page and our Warranty Information page for details.

24. Do you offer wholesale or bulk orders?

Nuryadi Bikes may support retail and wholesale inquiries depending on product availability and order requirements. For wholesale or bulk order questions, please contact us at [email protected].

25. Where can I read your full policies?

You can review our full policy pages here:

Still Need Help?

If you cannot find the answer you need, please contact us:

NURYADI BIKES
Phone: +62-822-2195-6713
Email: [email protected]
Business Hours: Monday – Sunday, 08:00 – 22:00 (GMT+7)